Frequently Asked Questions
Q: Can I pick up my order?
A: We do not offer a pick up option at this time, however we offer 2 FAST shipping options including 1-Day Express Shipping.
Q: How often should I replace my bundles?
A: With proper maintenance, your bundles should last you a couple of years. Once the hair begins to look dull, and the tracks seem visibly thin, it may be time to replace them.
Q: How many bundles do I need for a full sew-in?
A: This depends on the length and texture. Refer to the description section on the product page of the texture you're interested in purchasing for a breakdown on how many bundles you'll need.
Q: Why do bundles from some other companies have a foul odor/smell?
A: Any explanation would be an assumption. With that said, all hair sold through Emerald Hair Extensions is ethically sourced from temples in India. Once the hair reaches our custody, it goes through a detoxing process to remove any excess residue that may have gotten on the hair during the collection process. This step is to ensure that our hair is not only clean, but also free of any unpleasant odors before it reaches you.
Q: Can I dye my bundles while they're installed?
A: Bundles can be dyed, however we recommend consulting a professional licensed stylist before dyeing or bleaching your hair/bundles.
Q: Can I straighten my bundles without ruining the curl pattern?
A: Bundles can be straighten. Please use a heat protectant and keep in mind that excessive use of heat can alter and/or damage the curl pattern.